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Laker UK continue to grow with the help of RedSky IT software.

Laker, a family owned building management specialist with nearly 40 years of experience, implemented RedSky IT's integrated Financial Service Management in 2010. At the time one of the key benefits was the ability to tailor workflows to specifically match to their customer’s needs. This functionality helped them win new work by demonstrating the ability to deliver a tailored service, with supporting KPI data that matched the customer’s preference for job management and performance analysis.

In 2013 Laker introduced what they call geo-coded diaries harnessing the customer information held in Summit, which now allows job tickets to be automatically matched against operatives covering a particular area and their availability in the system diary. Utilizing the latest mobile technology tickets are sent to the operative's device. They then manage the ticket through the various stages required for that particular customer. Job status, on and off-site events, signatures, photographs, and customer satisfaction survey results are immediately updated onto the central system for analysis by the both the Laker team and their customer. The impact of this change has improved productivity. Laker can now manage more work with fewer resources, as well as demonstrating a direct improvement of service to the customer.

Want to know more? See the full Laker Case Study HERE

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