Customers

We were blinkered before, but now we have complete visibility. This is especially true of retentions, which were always arduous to unpick: until last week, we had no idea how much our clients are holding on us and how much we are holding on our subcontractors, but now we just click a button and all the information is there on screen for us to see.

Switching to RedSky’s Hosting Service was all very smooth – to be honest, once we’d moved across to being hosted, I never even noticed the difference. There was no change in speed and there have been no performance issues. I no longer have to worry about doing back-up tapes or the server giving up the ghost, or anything like that. The hosting has been lovely – a weight off my shoulders.

“Digitisation has streamlined the process and is saving the engineers and their Admin colleagues a lot of time, effort and hassle every day. Without any previous RedSky experience, the engineers adapted to the new way of working extremely quickly. They certainly wouldn’t want to go back to a paper-based system. And neither would I.”

I would like to thank Emily on support for the help she has given me with Auto-Enrolment. She is a good listener and did all she could to help me get up and running with the pension changes.

We have been using RedSky’s system for many years. I am really pleased with the level of support RedSky gives us. We moved to a hosting environment is 2013 so that RedSky now takes care of all backups and software upgrades. We also have the option to connect from our system from outside of our office.

As a hosted customer I am very happy with the support I receive from RedSkyIT. Madelaine is especially helpful in resolving any problems I might have.

Being hosted gives me peace of mind, because I know that everything has been backed up properly. It means I can sleep at night.

We find the RedSky team very proactive and productive. They are a professional outfit to work with. They seem to be investing in the system and the software, which is good for us because it means they are looking for ways to create efficiencies in our business, to support our growth. That’s what a true partnership should be.

When we do have to log a call with the Helpdesk they are quick to respond and are always helpful.

With the business growing steadily, transactions were on the up. I knew there had to be a better way. Setting up and rolling out encrypted email payslips and P60s on RedSky was very straightforward. “We now email encrypted payslips to 70% of the workforce. It’s saving the Group thousands of pounds a year in printing, postage and staff time.

[With the Invoice Register] We’ve achieved some definite cost-saving and environmental benefits through not having to print out 1,000 paper invoices every month. We’re getting things done far more quickly, cheaply and sustainably.

We receive great customer service from our Account Manager, Louise Dean. Louise always looking out for me and is very proactive. She knows that I’m not up to speed with the latest technology so she takes the time to explain things to me in a way that I can understand. Louise goes above and beyond for us. She’s just brilliant!

Migrating will enable us to digitise more of our processes. The ability to email all documents direct from the system, including payslips and P60s, will introduce new ways of working that are a lot more efficient than our current, paper-based methods.

I’ve had a lot of really good feedback from the directors, who now routinely use the [Business Analytics] dashboards in their meetings. One director told me that it’s so much easier to pick up his tablet, ‘take RedSky into the meeting’ and have all the tiles in front of him – he can then just click into whatever he wants.

The new system has got rid of the frustrations and bottlenecks associated with paper in a process that involves multiple approvals. It has streamlined the whole process. It’s certainly saving us a lot of time and hassle and is 100 times better than the way we used to do things.

With the Invoice Register module, the invoice will immediately be visible on the screen – that will make our lives a lot easier and will of course reduce our need to print and store the hard copy.

From a QS perspective, the new system has been a game-changer because they now have full visibility of – and responsibility for – costs on a daily basis

The [CVR] system is always right. It’s backed up by purchase orders, invoices and timesheets, and there’s an audit trail – documentation to support the costs.

RedSky’s GRN Register has definitely improved how we organise and manage GRNs. It has resulted in a more structured and simplified process, with greater visibility throughout.

“[With Project Connect] our sales teams will be able to complete the customer choices forms electronically on an iPad while they are with the customer. They will then obtain a digital signature and email the completed document to the customer straightaway. I’ll be copied in automatically and the form will be stored securely on the system. It’s a more professional approach and the validation fields on each form will help to increase the accuracy of the data.”

"We’ve been with RedSky since 2005 and have always had a brilliant relationship. The hosting is fantastic – all the system updates and back-ups are done automatically for us. We’ve never had any issues."