Customers

We were blinkered before, but now we have complete visibility. This is especially true of retentions, which were always arduous to unpick: until last week, we had no idea how much our clients are holding on us and how much we are holding on our subcontractors, but now we just click a button and all the information is there on screen for us to see.

Switching to RedSky’s Hosting Service was all very smooth – to be honest, once we’d moved across to being hosted, I never even noticed the difference. There was no change in speed and there have been no performance issues. I no longer have to worry about doing back-up tapes or the server giving up the ghost, or anything like that. The hosting has been lovely – a weight off my shoulders.

When I realised the system could cover all parts of the business – Financial, Operational and Commercial – I was completely blown away. The data only needs to be entered once and it’s automatically updated right across the system. It’s going to save our Project Managers days of admin every month.

I would like to thank Emily on support for the help she has given me with Auto-Enrolment. She is a good listener and did all she could to help me get up and running with the pension changes.

We have been using RedSky’s system for many years. I am really pleased with the level of support RedSky gives us. We moved to a hosting environment is 2013 so that RedSky now takes care of all backups and software upgrades. We also have the option to connect from our system from outside of our office.

We’d been experiencing problems with our in-house server for a few months. It kept breaking down. Then, on a Tuesday morning it died. I was right in the middle of doing the weekly payroll, so we had to move fast.Rather than buying a brand-new server box, we decided it would be more economical and a lot less hassle to be hosted by RedSky. I called the Helpdesk at around 10.30am and by the afternoon, all the hosting had been set up and I was able to go back and complete the payroll for the week. The switchover was all done remotely by RedSky and went very smoothly.

As a hosted customer I am very happy with the support I receive from RedSkyIT. Madelaine is especially helpful in resolving any problems I might have.

Being hosted gives me peace of mind, because I know that everything has been backed up properly. It means I can sleep at night.

Just wanted to pass on our thanks to the RedSky Helpdesk. Really pleased with the level of support we have received. We always get our calls resolved quickly and the team is very helpful.

When we do have to log a call with the Helpdesk they are quick to respond and are always helpful.

With the business growing steadily, transactions were on the up. I knew there had to be a better way. Setting up and rolling out encrypted email payslips and P60s on RedSky was very straightforward. “We now email encrypted payslips to 70% of the workforce. It’s saving the Group thousands of pounds a year in printing, postage and staff time.

[With the Invoice Register] We’ve achieved some definite cost-saving and environmental benefits through not having to print out 1,000 paper invoices every month. We’re getting things done far more quickly, cheaply and sustainably.

We receive great customer service from our Account Manager, Louise Dean. Louise always looking out for me and is very proactive. She knows that I’m not up to speed with the latest technology so she takes the time to explain things to me in a way that I can understand. Louise goes above and beyond for us. She’s just brilliant!

Migrating will enable us to digitise more of our processes. The ability to email all documents direct from the system, including payslips and P60s, will introduce new ways of working that are a lot more efficient than our current, paper-based methods.

I’ve had a lot of really good feedback from the directors, who now routinely use the [Business Analytics] dashboards in their meetings. One director told me that it’s so much easier to pick up his tablet, ‘take RedSky into the meeting’ and have all the tiles in front of him – he can then just click into whatever he wants.

The new system has got rid of the frustrations and bottlenecks associated with paper in a process that involves multiple approvals. It has streamlined the whole process. It’s certainly saving us a lot of time and hassle and is 100 times better than the way we used to do things.