Our Services - RedSky

Services

RedSky specialises in developing, implementing and maintaining successful software solutions tailored to your unique needs.

We use the latest technology and software features to deliver high-quality solutions and provide exceptional support at every step. Trust us to help you achieve your goals with our expertise.

RedSky specialises in developing, promoting, implementing and maintaining successful software solutions tailored to your unique needs.

We use the latest technology and software features to deliver high-quality solutions and provide exceptional support at every step. Trust us to help you achieve your goals with our expertise.

RedSky develops, sells, implements, and supports its own software. We help you choose the solution that is right for you, including the software functionality and technology.

RedSky develops, sells, implements, and supports its own software. We help you choose the solution that is right for you, including the software functionality and technology.

We are trusted by over 1000+ customers

redsky-The-Rise-of-Business-Intelligence

How can RedSky assist in choosing the appropriate software solution for your construction company?

As part of the sales process, one of our team members will reach out to you to evaluate and discuss your requirements. Following that, RedSky will carry out the following steps:

1. Assign a dedicated point person to assist you throughout your journey. This includes providing on-site consultation to assess your needs and helping you document your requirements for better clarity.

2.  Our product consultants will deliver a comprehensive software demonstration to your team, focusing on the areas that are expected to generate the greatest operational efficiencies.

3.  We will work with your commercial/finance team to assist in preparing a budget based on the identified modules and the associated number of end-users.

4.  After completing all the necessary steps, the final stage is to present a comprehensive proposal with cost estimates and a detailed project plan that outlines the agreed-upon phased approach for implementing your new ERP solution.

How will RedSky help implement your chosen solution?

Our RedSky ERP offers a wide range of functionalities, and we take an innovative approach to implementation that prioritises people and processes in line with industry best practices. With our market-leading solution and skilled personnel, we are confident that our implementation approach will ensure the successful delivery of a tailored solution for your business.

Business Systems Support Group (BSSG)

To help you maximise the embedding of the RedSky solution post Go-live, we strongly recommend the adoption of a BSSG. The BSSG will be made up of a selected number of ‘Super Users’ from across your organisation’s various business units. When delivering the project, Redsky will focus on transferring knowledge to this group of users so that knowledge is retained across the various business functions. The BSSG will also be the main point of contact for product updates/ enhancements/ updates on roadmap items and input to the product development forum.

Future building construction engineering and technology project concept. double exposure graphic with engineer using digital tablet and smart industry and IOT software to control operation.

Project Plan

Our Project Manager will work with you to produce a Project Plan and Definition Document (PDD) identifying the steps necessary to ensure a full and successful implementation of the system within your predefined timescale.

The PDD will identify prerequisites, risks, assumptions and resources to be provided by both parties. The Project Manager’s key role is to ensure effective communication between all interested parties to bring the project in on time, to budget and to specification.

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    STEP 1: Design

We need to jointly understand how you want to work and the business processes that need to be supported. As such, we will seek to understand your Process Flows and Process Descriptions. This process starts in the Pre-Sales Phases and is continuously  built upon as our partnership develops. The outputs from this phase includes a Solution definition document.

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    STEP 2: Configure

In this phase, our business consultants will assist you to create a template software configuration. This process allows  you to incorporate your business requirements directly into the proposed solution. This phase eliminates the need for costly misunderstandings and redesign work. We will also develop and document the test scenarios required to ensure the solution meets all your requirements.

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    STEP 3: Software deployment and Training

The Implementation phase involves creating the application databases and training all trainers/power users.

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    STEP 4: Go Live

The final phase involves securing the go live of the implemented solution by using control checklists, making final data conversions and providing support after go-live. This phase is concluded with an evaluation and closing of the project. The outputs from this phase include:

  • Approved implemented solution
  • Project end report
  • Review plan for the implementation of remaining system modules or phase 2 activities

What to expect from RedSky when supporting your implemented solution

Application Software Support

The RedSky Helpdesk is a multi-skilled, multi-location service offering:

Services are provided from a number of Helpdesk teams providing specialist product responses. In order to connect you with the appropriate expertise as quickly as possible, a Primary Helpdesk will be defined as your first point of contact. Your specific Helpdesk is determined by the mix of RedSky products you use.

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    First-line support Services

Call logging via Email, VoiceMail, Telephone or Customer External Web Site

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    Second line Support Services

Call diagnosis and resolution by Application Support Analysts

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    Third line Support Services

Technical Call resolution
Remedial Software Fault fixes and data corruption

Enhanced Support Options

All new customers receive enhanced support for a period of 12 months from go-live. By the end of the 12-month period, we aim to give the customer a better understanding of the system and how to use support effectively. To comprehensively educate you and your team, we offer  a hand-holding experience. We use the Team Viewer tool to review issues in detail and give the end user a better understanding of the solution provided. We also monitor the calls that are logged so we can advise if training is needed in certain areas of the solution.

This unique approach is focused on supporting new users of the RedSky ERP solution to transition seamlessly and effectively to mainstream support. Users will understand how to log a call properly with all the relevant information. Users will be empowered to resolve small issues themselves without calling on support, which will lead to faster response times and fewer issues raised.

The first year of enhanced support includes focused support on key areas i.e.

  •  System usage
  • Admin/security
  • Version upgrades
  • Database changes/amendments
  • Configuration change

What to expect from Hosting or Software as a Service

Few companies have the necessary time and resources to manage all of their IT systems effectively. As hardware ages, failures can occur, causing downtime that could impact on your ability to meet ever-tighter timescales.

RedSky has the answer; we provide you with a solution that you use over the internet, eliminating the need for any management of servers, software, updates, or backups. We offer two types of hosting service.

  • Hosted Solutions
  • Software as a Service

Hosted Solutions for Construction Projects

You can purchase any of RedSky ERP range of products with the hosted option. This means that instead of purchasing your own hardware, installing the software on it and then needing to maintain it, the software is installed on hardware in multiple secure data centres to provide disaster recovery. The backup process and software upgrade process is handled by RedSky. You connect to the system over the internet in a secure manner.

Software as a Service (SaaS)

RedSky ERP is also available as software as a service. With the SaaS option, you won’t purchase the software solution. Instead, you simply pay a monthly service fee per user seat you require. The solution is hosted in the same way as the hosting option above and all the management of the servers and backups is included in the service.

Benefits of Hosting

With RedSky hosting, you remove the overhead costs of buying, installing, and maintaining your own server and enjoy these benefits:

  • RedSky will manage the overnight backups of your system, automatically ensuring the backups are verified each morning.
  • RedSky will apply ALL server upgrades and patches.
  • You can access your system from virtually anywhere if you have a broadband connection (subject to security configuration). This means that your company would be able to access this system from a home PC, should that be necessary (e.g. power cut, fire, flood etc. at your office).
  • RedSky has been providing this service for some years and has a proven track record in supporting customers via this method.

Why choose RedSky software

Award-Winning

We’ve been winning awards for our ERP software since 2020, recently achieving Build inDigital Top 30 ConTech Partner.

50

Almost 50 years in business

For almost five decades, we’ve been supporting construction companies across the globe with our award-winning software.

Construction Software

Our software completely changes the game for our clients because we address specific industry challenges and make processes simpler.

CASE STUDY

Driving Efficiency: Walls Construction’s Supply Chain Management Optimisation

RedSky has worked in partnership with Walls Construction to develop a user-friendly and highly effective Supply Chain Management solution.  According to the Walls team responsible for its adoption and implementation, the solution provides a robust platform for optimising subcontractor management, ...
Read More...
CASE STUDY

Driving Efficiency: Walls Construction’s Supply Chain Management Optimisation

RedSky has worked in partnership with Walls Construction to develop a user-friendly and highly effective Supply Chain Management solution.  According to the Walls team responsible for its adoption and implementation, the solution provides a robust platform for optimising subcontractor management, ...
Read More...

Testimonials

When you partner with RedSky, you’ll receive an excellent customer experience that is second to none. See what our customers have to say about it.

Don’t delay - streamline your construction operations today.

With almost 50 years’ experience as construction management software providers, RedSky will help find the right software solution for you. Get in touch today.

Don’t delay - streamline your construction operations today.

With nearly 50 years’ experience as construction management software providers, RedSky will help find the right software solution for you. Get in touch today.

Budgeting for construction, man and woman writing construction budget on site