RedSky develops, sells, implements, and supports its own software. We help you choose the solution that is right for you including the software functionality and technology.
We provide solutions you can host in your own private cloud, using our own multi tenant cloud infrastructure or provided by RedSky using Microsoft Azure.
What you can expect from RedSky to help select the solution that is right for your business
As part of the sales process a member of the team will contact you to discuss and access your needs. We will then assign a person to manage your journey which can include providing on site consultation to qualify your needs and assist in documenting your requirements. Our product consultants will deliver a full demonstration of the software to your team, focusing on the areas we believe will deliver benefit across your organisation. We will liaise with your commercial/finance team to assist in preparing a budget based on the identified modules and associated number of end users. The last stage in the process is to deliver a fully costed proposal together with a detailed project plan detailing the agreed phased approach for implementing your new ERP solution.
What to expect from RedSky to help implement your chosen solution
Alongside the rich functionality within Summit, we will provide an innovative approach to the implementation that focuses on people and processes in line with best practice. The combination of the market leading solution, skilled personnel and our approach to the implementation will guarantee the delivery of a successful solution for your business.
BUSINESS SYSTEMS SUPPORT GROUP (BSSG)
To help you to maximise the embedding of the RedSky solution post Go-live, we would strongly recommend the adoption of a BSSG. The BSSG will be made up of a selected number of ‘Super Users’ from across the various business units. Delivery of the project will be focused on transferring knowledge to this group of users so that knowledge is retained across the various business functions. The BSSG will also be the main point of contact for product updates/ enhancements/ updates on roadmap items and input to the product development forum.
Our Project Manager will work with you to produce a Project Plan and Definition Document (PDD) identifying the steps necessary to ensure a full and successful implementation of the system within your predefined timescale. The PDD will identify prerequisites, risks, assumptions and resources to be provided by both parties. The Project Managers key role is to ensure effective communication between all interested parties to bring the project in on time, to budget and to specification.
PROJECT MANAGEMENT WILL THEN OVERSEE THE FOLLOWING KEY STEPS IN THE DELIVERY WORKING WITH YOUR PROJECT OWNER:
STEP 1: DESIGN
We need to jointly understand how you want to work and the business processes that need to be supported. As such, we will seek to understand your Process Flows and Process Descriptions. This process has already started in the Pre-Sales Phases and will be built upon as our partnership develops. The outputs from this phase would include a Solution definition document.
STEP 2: CONFIGURE
In this phase, our business consultants will assist you to create a template software configuration. This process will enable you to incorporate your business requirements directly into the proposed solution. This phase eliminates the need for costly misunderstandings and redesign work. We will also develop and document the test scenarios required to ensure the solution meets all your requirements.
STEP 3: SOFTWARE DEPLOYMENT & TRAINING
The Implementation phase involves creating the application databases, training all trainers/power users.
STEP 4: GO LIVE
The final phase involves securing the go live of the implemented solution by control checklists, making final data conversions and providing support after go-live. This phase is concluded with an evaluation and closing of the project. The outputs from this phase would include:
» approved implemented solution
» project end report
» review plan for the implementation of remaining system modules or phase 2 activities
What to expect from RedSky when supporting your implemented solution
APPLICATION SOFTWARE SUPPORT
The RedSky Helpdesk is a multi-skilled, multi-location function offering:
First Line Support Services
» Call logging via Email, VoiceMail, Telephone or Customer External Web Site
Second Line Support Services
» Call diagnosis and resolution by Application Support Analysts
Third Line Support Services
» Technical Call resolution
» Remedial Software Fault fixes and data correction
Services are provided from a number of Helpdesk teams providing specialist product responses. In order to connect you with the appropriate expertise as quickly as possible a Primary Helpdesk will be defined as your first point of contact. The Helpdesk selected will depend on the mix of RedSky products you use.
ENHANCED SUPPORT OPTIONS
All new customers receive enhanced support for a period of 12 months from go-live. We aim by the end of the 12-month period, to give the customer a better understanding of the system and how to use support effectively. We do this by offering a hand holding experience. We will use the Team Viewer tool to review issues in detail to give the end user a better understanding of the solution provided. We also monitor the calls that are logged so we can advise if training is needed in certain areas of the solution.
This unique approach is focused on supporting new users of the Summit solution to transition seamlessly and effectively to mainstream support. Users will understand how to log a call properly with all the relevant information. Users will be empowered to resolve small issues themselves without calling on support, which will lead to faster response times and less issues raised.
The first year of enhanced support will include focused support on key areas i.e.
» System usage
» Version upgrades
» Database changes/amendments
» Configuration change
What to expect from Hosting or Software as a service
Few companies have the necessary time and resources to manage all of their IT systems effectively. As hardware ages, failures can occur causing downtime that could impact on your ability to meet ever tighter timescales.
RedSky have the answer in providing you with a solution that you use over the internet, eliminating the need for any management of servers, software, updates, or backups. We offer two types of hosting service.
- Hosted Solutions
- Software as a Service
You can purchase any of our Summit range of product with the hosted option. This means that instead of purchasing your own hardware and installing the software on it and then needing to maintain it, the software is installed on hardware in multiple secure data centers to provide disaster recovery. The backup process and software upgrade process is handled by ourselves. You connect to the system over the internet in a secure manner.
Software as a Service (SaaS)
Summit is also available as software as a service. With the SaaS option instead of purchasing the software solution, you simply pay a monthly service fee per user seat you require, the solution is hosted in the same way as the hosting option above and all the management of the servers and backups is included in the service.
Benefits of Hosting
With RedSky hosting you not only remove the overhead costs of buying, installing, and maintaining your own server but also;
RedSky will manage the overnight backups of your system automatically ensuring the backups are verified each morning.
RedSky will apply ALL server upgrades and patches.
You can access your system from virtually anywhere providing you have a broadband connection (subject to security configuration). This means that your company would be able to access this system from a home PC should that be necessary e.g. power cut, fire, flood etc. at your office.
RedSky has been providing this service for some years and have a proven track record in supporting customers via this method.
Find out more about RedSky’s construction specific software solutions.